ALWAYS HERE FOR YOU

We encourage you to set-up your online account to easily view current program offerings. We hope you find the online registration process easy and convenient. If you have any questions, please refer to this list first and contact us if anything is still unclear. 

 

Q: What can I do in online account management?

Online account management allows you to sign up for programs, change your billing information, edit your contact information and keep track of your account information.

 

Q: I am not a Y member, but I want to sign up for Y programs. How do I do that online?

To sign up for programs, you'll first need to create a YMCA online account. When setting up your account, first select your branch, then choose the "member type" and YMCA Member or Community Member.

 

Q: I was once a Y member, but I have since rejoined and need to set up an online account. How do I do that?

If your Y information is up-to-date with your program center, then you will need to sync your online account. Have your membership ID or your last name, date of birth, and zip code handy, and click here to get started.

 

Q: I was once a Y member, but I would like to rejoin online. How do I do that?

Click here to get started with online account registration. If you need additional help, contact the YMCA to rejoin and update your information, 360-733-8630.

 

Q: Can I add members to my account or change my membership type?

Members can make modifications to their membership type by visiting the Bellingham YMCA.

 

Q: Can I make modifications to my draft date?

You can change where we draft your membership fees from in online account management but to change your draft date you must stop by the Bellingham YMCA.

 

Q: How do I register for a program(s)?

Participants may register for programs at the Welcome Desk. Online and telephone registrations are accepted with payment by Visa/MasterCard/American Express for current members and program members. Some programs are excluded such as Early Childhood programs

Q: What is the YMCA refund policy?

Membership refund policy:

• Notification two weeks prior to the next billing date is required to terminate membership. Termination forms are available at the welcome desk. A prorated amount will be credited to a member's account if billing has already incurred, and will be returned in the same form of payment. A joining fee is required to rejoin the YMCA, if you have not been a member for more than 90 days. Should any member debt not be honored by the member's credit card company or bank for any reason, the member is still responsible for that debt plus a service charge applied by the YMCA. This is in addition to any service fee the member's credit card company or bank may charge. The membership is subject to termination if the debt is not paid. The YMCA is founded on Christian principles and prohibits inappropriate behavior and conduct.

• Program refunds will not be granted once a program session begins. If a participant needs to cancel, a two week notice needs to be given to the program director for a refund minus a $5 administrative fee, to be returned in the original form of payment. No refunds will be granted after the 2 week notice unless authorized by the program director, we will gladly provide a prorated YMCA credit to a person's account after a program begins, due to illness or injury if authorized by the program director (valid for one year from issue date). There will be a $5 administrative fee for all refunds/credits. The YMCA is founded on Christian principles and prohibits inappropriate behavior and conduct.

• Please refer to your parent handbook for the most up to day information regarding cancellations and refunds. 
• BASE Handbook,  Early Learning Handbook

Q: How do I retrieve something from Lost & Found?

Inquiries may be made at the desk. Unclaimed items will be donated to charity after 30 days. The YMCA is not responsible for lost or stolen items.

Q: What is the Open Doors Program?

The Y is committed to strengthening the foundations of community through programs that promote a healthy spirit, mind and body for everyone, regardless of ability to pay. Financial assistance is available for membership and all programs for those who can demonstrate financial need. Financial assistance applications are available at our facilities and online.

Q: Must I sign a Waiver of Liability Notice?

In consideration of being permitted to utilize any Y facilities, all members, guests and program participants must sign a Release and Waiver of Liability and Indemnity Agreement. The Y carries no health and accident insurance on participants’ behalf.

Q: What are the Wellness Center guidelines?

YMCA Members ages 15 and older have full use of the cardiovascular and weight equipment. Members ages 12-14 must be directly supervised by a parent/guardian or complete the YMCA Teen Strength Training course. After course completion, ages 12-14 may use the cardiovascular and weight equipment without direct supervision. Children under the age of 12 are not allowed in any YMCA facility Wellness Center.

 

Q: What if I need to make adjustments to my membership status?

All changes to membership status must be made in person at any of our Welcome Desks. If there is a need to cancel your membership, changes must be done in person two (2) weeks before my next draft date in order to take effect on my next draft date.

 

Q: Who should I contact if I have any other questions?

Call us at 360-733-8630, email us at ymca@whatcomymca.org, or visit your local Y to get help in setting up your account. We do not recommend setting up a new account as this will create a duplicate record that will not be associated with your existing account.